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Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.

Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue.

Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device.

Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue.

Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information.

Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile.

Like other white-label BeyondTrust interfaces, you can use the BeyondTrust Button to reinforce your brand with customers.You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. The BeyondTrust Button is a customizable icon you can place on a customer’s remote desktop, smartphone or application. It can even direct them to the support technician who helped them the last time. Site hostname can now be provided and optionally locked through MDM configuration profiles. When the user clicks the BeyondTrust Button, the customer client automatically opens and initiates a session with the queue specified by the BeyondTrust Button's profile. Bomgar iOS Rep Console is now the BeyondTrust iOS Rep Console.

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Once installed the BeyondTrust Button requires no download in order to initiate a remote support session. Securely support end users, desktops, and their devices, and access servers and endpoints from anywhere in the world.

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BeyondTrust offers the industry’s broadest set of privileged access management. BeyondTrust Remote Support is remote desktop access, service desk, and collaboration software for Windows, Mac, Linux, iOS (iPad, iPhone), and Android devices. Support reps can securely chat, co-browse a web site or app on the end users mobile. : Unwanted remote access, stolen credentials, and misused privileges threaten every organization. Employees and end users with popular Android-powered mobile devices can get the fullest support they need to be more productive while mobile. Instead, it provides a customer-initiated method for joining the support queue of a previously defined representative or team.īeyondTrust Buttons further simplify support, allowing customers to initiate a support session with a single click. You can dramatically broaden service desk reach with the new BeyondTrust Android Customer Client. The BeyondTrust Button does not maintain a connection to the BeyondTrust appliance. Note: The BeyondTrust Android Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 15.2.1 or above, that have trusted CA-signed certificates.

Remotely view a customer’s or employee’s screen and control their computer.

BEYONDTRUST BOMGAR DOWNLOAD APK

Customer-Initiated Request for Remote SupportīeyondTrust Buttons give customers the ability to request support right when they need it. Download BeyondTrust Rep Console apk 2.2.16-bfc6310b for Android.